Dev Support Engineer (Mid-tier)

At GBH, we don’t just do tech, we live it, breathe it, and build it with purpose.

We're the dreamers, the builders, the strategists who turn ideas into digital experiences that actually matter. Whether it’s crafting seamless mobile and web apps, unlocking insights through big data, or rethinking tech strategies, we do it all with impact in mind and belonging at heart.

We’re Geared for Impact. Built for Belonging. And always ready for what’s next.

In this role, you will manage our support queue, develop & maintain Python scripts to import & export customer data, triage customer issues, and ensure we adhere to our SLA. You will be reporting to the Head of Engineering.

You will be responsible for: Manage our Jira support help desk, and ensure SLAs are met Build and continuous improve the support processes Develop & maintain Python scripts to import & export data Manage support requests for customers across Triage customer issues by checking logs, run simple database queries Perform root cause analysis for production errors and recommend improvements Work with different team members and stakeholders representing all areas of the business Regularly prepare and present content to stakeholders

Requirements

3+ years of professional experience in software engineering (front-end, back-end, or full-stack roles) 3+ years of experience supporting SaaS platforms 3+ years of experience with Python in production environments Bachelor’s degree in Computer Science or a related field (or equivalent experience) Experience designing and consuming APIs, including GraphQL Solid understanding of version control best practices using Git Strong communication skills and comfort working with technical and non-technical stakeholders Advanced English proficiency Based on LATAM only.